Of the people.
By the people.
For the people.
Of the people.
By the people.
For the people.
Of the people.
By the people.
For the people.
AI & Automation for the public sector designed to support the people doing the work and the people waiting on it.
AI & Automation for the public sector designed to support the people doing the work and the people waiting on it.
AI & Automation for the public sector designed to support the people doing the work and the people waiting on it.
Where you may have seen us:
Where you may have seen us:
Where you may have seen us:
Government CX. Solved.
Government CX. Solved.
Government CX. Solved.
We implement the most secure and reliable AI solutions to help government agencies give people back time — time not spent on hold, re-explaining a form, or digging for answers.
And we give staff breathing room to actually do the work they signed up for.
Here’s how:
We implement the most secure and reliable AI solutions to help government agencies give people back time — time not spent on hold, re-explaining a form, or digging for answers.
And we give staff breathing room to actually do the work they signed up for.
Here’s how:
We implement the most secure and reliable AI solutions to help government agencies give people back time — time not spent on hold, re-explaining a form, or digging for answers.
And we give staff breathing room to actually do the work they signed up for.
Here’s how:
Answer 40–80% of questions before they turn into calls.
Answer 40–80% of questions before they turn into calls.
Answer 40–80% of questions before they turn into calls.
Chatbots for Government Websites
Real-time answers, direct from your official knowledge base
Helps users navigate forms, benefits, eligibility
Reduces walk-ins, duplicate calls, and missed deadlines
Chatbots for Government Websites
Real-time answers, direct from your official knowledge base
Helps users navigate forms, benefits, eligibility
Reduces walk-ins, duplicate calls, and missed deadlines
Reduce wait times from 3 hours to 3 seconds
Reduce wait times from 3 hours to 3 seconds
Reduce wait times from 3 hours to 3 seconds
AI Voice Agents for Government Call Centers
Unlimited inbound call handling
No hold music, no busy signals
Can transfer to live reps when needed
AI Voice Agents for Government Call Centers
Unlimited inbound call handling
No hold music, no busy signals
Can transfer to live reps when needed
More efficient and more accurate with less overhead.
More efficient and more accurate with less overhead.
More efficient and more accurate with less overhead.
Backend Process Automation
Intake routing, document parsing, case updates
RPA for things like FOIA, procurement, HR ops
Ties into existing systems — no rip-and-replace
Backend Process Automation
Intake routing, document parsing, case updates
RPA for things like FOIA, procurement, HR ops
Ties into existing systems — no rip-and-replace
Catch problems before they become complaints
Catch problems before they become complaints
Catch problems before they become complaints
Citizen Experience (CX) Monitoring + Feedback
Track what people ask and where they get stuck
Spot broken processes early
Gather feedback automatically, not through clunky surveys
Citizen Experience (CX) Monitoring + Feedback
Track what people ask and where they get stuck
Spot broken processes early
Gather feedback automatically, not through clunky surveys
A win for them is a win for you.
A win for them is a win for you.
Fix the problems that people feel every day and they’ll remember your administration as the one that got it right.
These are the moments that build trust, boost your standing, and define your legacy.
Fix the problems that people feel every day and they’ll remember your administration as the one that got it right.
These are the moments that build trust, boost your standing, and define your legacy.
Fix the problems that people feel every day and they’ll remember your administration as the one that got it right.
These are the moments that build trust, boost your standing, and define your legacy.
To our veterans, single parents, caregivers, and caseworkers:
Don’t give up on the system that’s here to support you.
We hear you — and we’re building tools to make it work the way it should.
To our veterans, single parents, caregivers, and caseworkers:
Don’t give up on the system that’s here to support you.
We hear you — and we’re building tools to make it work the way it should.
Get instant, official answers, on any device, direct from the department itself.
Check a form status, submit a claim, or understand the laws and protections that apply to you — without waiting on hold or searching outdated websites.
Speak with an agent as soon as you call, anytime, day or night, 24/7.
Get help right away — no hold times, no transfers, no “call back later.” Every caller gets through, no matter how busy the office is.
We choose the right tools for you — not for us.
We aren’t resellers, and we don’t push software we built. We find the right solution for your specific problem.
Get instant, official answers, on any device, direct from the department itself.
Check a form status, submit a claim, or understand the laws and protections that apply to you — without waiting on hold or searching outdated websites.
Get instant, official answers, on any device, direct from the department itself.
Check a form status, submit a claim, or understand the laws and protections that apply to you — without waiting on hold or searching outdated websites.
We solve it first, then we figure out how to engineer it.
Most agencies try to engineer the solution the start. We figure out the real problem first — then build the simplest, smartest fix.
Speak with an agent as soon as you call, anytime, day or night, 24/7.
Get help right away — no hold times, no transfers, no “call back later.” Every caller gets through, no matter how busy the office is.
Speak with an agent as soon as you call, anytime, day or night, 24/7.
Get help right away — no hold times, no transfers, no “call back later.” Every caller gets through, no matter how busy the office is.
We're just answering the call.
(Pun fully intended.)
We're just answering the call.
(Pun fully intended.)
These numbers show where government service is falling short — long waits, missed calls, and routine work eating up staff time. Fixing these gaps is the fastest way to improve service for everyone.
These numbers show where government service is falling short — long waits, missed calls, and routine work eating up staff time. Fixing these gaps is the fastest way to improve service for everyone.
These numbers show where government service is falling short — long waits, missed calls, and routine work eating up staff time. Fixing these gaps is the fastest way to improve service for everyone.
90 min
90 min
90 min
Average SSA caller wait time before speaking to a representative.
Average SSA caller wait time before speaking to a representative.
Average SSA caller wait time before speaking to a representative.
29.3%
29.3%
29.3%
Portion of taxpayer calls answered by the IRS in FY2023.
Portion of taxpayer calls answered by the IRS in FY2023.
Portion of taxpayer calls answered by the IRS in FY2023.
60%
60%
60%
Share of Tier-1 inquiries that are repetitive, routine questions suitable for automation .
Share of Tier-1 inquiries that are repetitive, routine questions suitable for automation .
Share of Tier-1 inquiries that are repetitive, routine questions suitable for automation .
30–75%
30–75%
30–75%
Call deflection rates achieved in comparable AI and automation deployments.
Call deflection rates achieved in comparable AI and automation deployments.
Call deflection rates achieved in comparable AI and automation deployments.
85–90%
85–90%
85–90%
Customer satisfaction for well-designed voice and chat interactions.
Customer satisfaction for well-designed voice and chat interactions.
Customer satisfaction for well-designed voice and chat interactions.
4–12 wks
4–12 wks
4–12 wks
Average implementation timeline for enterprise-grade AI chat/voice solutions.
Average implementation timeline for enterprise-grade AI chat/voice solutions.
Average implementation timeline for enterprise-grade AI chat/voice solutions.
Rebuilding trust between Americans and their government.
One honest answer at a time. No more misinformation. No more guessing. Just clarity when it matters most.
Rebuilding trust between Americans and their government.
One honest answer at a time. No more misinformation. No more guessing. Just clarity when it matters most.
Rebuilding trust between Americans and their government.
One honest answer at a time. No more misinformation. No more guessing. Just clarity when it matters most.
Change how people see your agency.
Change how people see your agency.
Change how people see your agency.
By delivering results they can feel in their everyday lives. From slow and unresponsive to fast and dependable. When the experience changes, so does the perception.
By delivering results they can feel in their everyday lives. From slow and unresponsive to fast and dependable. When the experience changes, so does the perception.
By delivering results they can feel in their everyday lives. From slow and unresponsive to fast and dependable. When the experience changes, so does the perception.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
So you’re remembered in history as the ones that fixed it.
So the ones left aren’t crushed by an unreasonable workload.
So every interaction with the public isn’t a fire to put out.
So you can go home knowing things are under control.
So you can focus on the mission, not the paperwork.
Meet the team.
Meet the team.
We’ve been in the rooms where staff are drowning in calls.
We’ve heard the frustration from people who just want a straight answer.
Because it was the simplest fix that had the biggest impact.
Government doesn’t need another massive IT project.
It needs faster answers, fewer backlogs, and a way for staff to breathe again.
This is the one change that makes every other part of the system work better.
We’ve been in the rooms where staff are drowning in calls.
We’ve heard the frustration from people who just want a straight answer.
Because it was the simplest fix that had the biggest impact.
Government doesn’t need another massive IT project.
It needs faster answers, fewer backlogs, and a way for staff to breathe again.
This is the one change that makes every other part of the system work better.
Meet the team.
We changed the lyrics a bit, but let’s be honest —
who else would you call besides these guys?
Click on one of our photos below to learn more about each of us!
Frank Muller
Chief Sales Officer
Capt. Neil Colston
Chief Operating Officer
Niko Martin
Chief Executive Officer & Founder
Paul Solosky
Chief Technology Officer
Click on one of our photos below to learn more about each of us!
Frank Muller
Chief Sales Officer
Capt. Neil Colston
Chief Operating Officer
Niko Martin
Chief Executive Officer & Founder
Paul Solosky
Chief Technology Officer
Click on one of our photos below to learn more about each of us!
Frank Muller
Chief Sales Officer
Capt. Neil Colston
Chief Operating Officer
Niko Martin
Chief Executive Officer & Founder
Paul Solosky
Chief Technology Officer
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© 2025 American AI GOV LLC. All rights reserved.
Explore other divisions of our company:
© 2025 American AI GOV LLC.
All rights reserved.
Explore other divisions of our company:
© 2025 American AI GOV LLC. All rights reserved.